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Customer Service
At Pennine we recognise customer satisfaction as being at the very core of our business.
For this reason every one of our customers is handled by a dedicated team headed by a Technical Account Manager. In this way our clients have the reassurance of a single point of contact for all matters relating to any of their contracts with us.
From the receipt of an enquiry the relevant Customer Service Team will ensure that fully quantified and priced schedules are prepared for each element, or plot, on a particular development. These schedules will detail the items required on the project. Even at this early stage each component will be allocated product references and estimated weights calculated for every item. Further information such as suggested lifting eyes etc. is also included within each quotation.
At order stage full workshop and, where required, construction CAD drawings can be produced for client approval. Once matters are finalised and details agreed the quote will be updated. In this way subsequent order acknowledgements, delivery notes and invoices can be easily reconciled by the client’s accounts department.
Finally, after manufacture of the products, the team will liaise with site to arrange delivery. The whole process will be carried out within the agreed time period ensuring that our customers receive the goods they need when required.
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